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April 8, 2022

Press Release: M-Paspor app is temporarily under maintenance, walk-ins are welcome

JAKARTA – The Mobile Passport Application (M-Paspor) is temporarily under maintenance starting from Friday (08/04), following technical problems arising in the last two weeks. M-Paspor was released on January 26, 2022 and become the pre-processing procedure for passport application at the 126 Immigration Offices throughout Indonesia. 

Regarding the maintenance of the M-Paspor, Director of Immigration Travel Document, Visa, and Immigration Border Control, Amran Aris, confirms the technical problem with the application in the past few days. His office is trying to solve the problems until the application can be fully operational and used by the public. Amran admitted that there is an increase in passport applications given the improving conditions of the COVID-19 pandemic. 

“Yes, it's temporarily under maintenance. We apologize for the inconvenience caused and the repair will be completed in the near future, so that it can be fully operational to facilitate the passport applicants." 

M-Paspor was initially developed to facilitate passport application, by filling out forms and uploading scanned supporting documents independently by the applicants. With this procedure, the applicant can simply show the original documents at the immigration office, thereby reducing face-to-face interaction. The M-Paspor's main features include Prepayment Service for passport application fee, Passport Application Status Update, Validation of Identification Card Number, Interview Reschedule and Integration of Indonesian Travel Documents. 

Amran informs people who have paid for the application fee and are experiencing problems with the application to contact Immigration Live Chat Service at www.imigrasi.go.idMeanwhile, for those who have difficulty accessing the M-Paspor application are welcome to make an in-person visit to the nearest immigration office. They will be assisted with a walk-in service. 

“For those who are just about to apply for passports, we invite them to come directly to the immigration office. Immigration officers are ready to assist with your passport," concluded Amran. 

Amran expressed his gratitude for the input and suggestions from the public to improve and better the quality of passport services in the future.


Public Relations of the Directorate General of Immigration

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